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Technical support
We are here to support you. Please find your region below with contact details for your market.
Go to Support materialEurope, Middle East, India & Africa
General technical support
Tel: +46 31 721 80 20
Email: support.fertility@vitrolife.com
Technical support Time-Lapse
24 hour hotline +45 7023 05 00 for urgent assistance
Primo Vision support: support.primovision@vitrolife.com
EmbryoScope support: support.embryoscope@vitrolife.com
Technical support Genomics
Email: support.genomics@vitrolife.com
Technical support Lab QC systems
Tel: +45 7023 0500
Email: support.de@vitrolife.com
Technical Support Laser systems
Tel: +49 871 430657 288
Email: support.de@vitrolife.com
VitroTemp Calibration
See list of appointed service partners we recommend.
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Americas
General technical support
Tel: +1 866 848 7687 #3
Email: support.us.fertility@vitrolife.com
Technical support time-lapse
24 hour hotline +1 888-879-9092 for urgent assistance
Primo Vision support: support.primovision@vitrolife.com
EmbryoScope support: support.embryoscope@vitrolife.com
Technical support Genomics
Email: support.genomics@vitrolife.com
Technical support lasers & lab QC systems
Tel: +49(0)8765-939 900
Fax: +49(0)8765-939 9070
Email: support.de@vitrolife.com
VitroTemp Calibration
See list of appointed service partners we recommend.
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Japan & Pacific
Technical Support Centre
Tel:+81 3-6459-4538
Email: support.japan@vitrolife.com
VitroTemp Calibration
See list of appointed service partners we recommend.
![](/globalassets/_site-structure/05-support/5-2-technical-support/vitrolife-map_japan_pacific_3c.png?preset=two-column-in-canvas,bg-is-style-white&mode=max)
Asia
Technical support all products
Tel/Fax: +86 10 6403 6613
Email: support.asia@vitrolife.com
VitroTemp Calibration
See list of appointed service partners we recommend.
![](/globalassets/_site-structure/05-support/5-2-technical-support/vitrolife-map_asia_2023.png?preset=two-column-in-canvas,bg-is-style1&mode=max)